Privacy Policy:
We respect and are committed to protecting our client’s privacy. We may collect personally identifiable information when you visit our site. We automatically receive and record information from your browser including IP address, cookie information, and the page(s) you have visited. We will not sell any of your personally identifiable information to any third parties.
Security Policy:
Your payment and personal information is always safe. Our secure Sockets Layer (SSL) is among the best available for secure and safe commerce transactions. We operate with the most up-to-date security available. It encrypts all of your personal information including name, address, and credit card information so it can never be read over the internet. We accept all major credit cards, and offer Pay Pal for those who do not wish to put their credit information online.
Refund Policy:
We know that not every rug works for every room and it is often difficult to picture said piece in your own house. We do not want our clients to feel pressured or dissatisfied with their purchase. For that reason, we offer a 2 week money back guarantee for all of our clients. Please call our 300 Delaware Location at (716) 852-0556 to obtain a Return Merchandise Authorization (RMA) number and shipping instructions within 2 weeks of receiving the merchandise. All credit card refunds will be refunded within 5 business days of receipt of returned merchandise, providing the item has not been stained, soiled, or otherwise damaged in anyway. Returns will be subject to a 5% restocking fee and the buyer will be responsible for the cost of return shipping. This will be subtracted from your credit refund.
Shipping/ Delivery Policy:
Every rug purchased will ship out within 1-5 business days of purchase. We inspect every item before it ships. We ship rugs using UPS Ground or UPS freight (UPS freight used only in cases where rugs cannot be folded or an order exceeds a certain weight). We ship to all United States Addresses (excluding Hawaii & Alaska) free of charge on orders over $500. If you do live in Hawaii or Alaska and would like to make a purchase, please contact our 300 Delaware Ave, Buffalo, N.Y. 14202 address at (716) 852-0556 to get a custom shipping quote. We also ship to Canada, however extra charges and duty will apply. We cannot ship any items to P.O. boxes. If you require express shipment or have any questions regarding shipping, please contact us at (716) 852-0556. Addresses within the local Western New York area may be eligible for delivery. To be sure, call (716) 852-0556 for details. All clients will be provided with a UPS tracking code (via email) items are shipped.
Tax Policy:
All orders with shipping or billing address outside of New York State will be processed without sales tax. Orders within New York State will be subject to an 8.75% sales tax rate. Restocking fees are subject to the same sales tax rates.
